Point of sale systems are essential for retail business and the foodservice business. They allow you to keep track of inventory, sales, service expectations and the hours your employees put into your business. Like any technology, updates and new features are added to POS systems on a regular basis. How do you know when it’s time to upgrade or even purchase a new one? Here a few things to look for:
Has your system slowed down? Whether it’s old programming or hardware, nothing is more frustrating than trying to help a client with an unresponsive system. A few seconds delay can be an eternity for an unhappy customer. By upgrading your system, you can increase both employee and customer satisfaction.
It seems like there is a new set of standards to comply with, every time you turn around. Does your system collect the information you need it to? Or can it easily integrate with other systems that do? Depending on your industry, noncompliance can be business ending. If you need help determining what information you need to collect, a meeting with your accountant or lawyer can help you.
What happens if you have a tech failure? If your local server or hard drive goes down, you could lose all of your data. There are many POS systems that are cloud-based, which means that your information is stored on protected servers. You don’t have to worry if a power surge strikes— the data is safe and secure in the cloud.
Would it be nice to know what’s going on, without having to log into your laptop? A POS system that has apps for your mobile devices will allow you to see overviews, get reports and take care of customers no matter where you are. It gives you the freedom to leave the office or store every once in a while.
Those are just a few things to consider as you take stock of your current point of sale system. Think you might need an upgrade? Give us a call and set up your free consultation.
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